Nexiva
CTO · Oct 2025 – present
AI voice agents handling inbound service, outbound sales, and collections — live across India, MENA, and LATAM. Launched at MWC Barcelona 2025.
CTO · AI Technologist · Researcher
Vikas Goel
Building intelligent systems that talk, listen, and act — at the intersection of AI agents, Voice AI, and enterprise infrastructure.
I'm the CTO at Nexiva — autonomous AI voice agents now live across India, the Middle East, and Latin America — and CTO at blackNgreen, where my team and I have built MagicCall (14 million+ downloads on Play Store) and the OXM platform that powers 160+ telecom operators. On the side, I run ThinkerWave, an independent AI research project on self-evolving agent systems. After 25+ years in telecom and software architecture, I'm focused on what comes after the chatbot: AI systems that evolve their own understanding of what good looks like.
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Current work
What I'm building right now
blackNgreen
CTO · 2013 – present
The OXM platform powering 160+ telecom operators and 290M+ subscribers across Southeast Asia, the Middle East, Africa, and South America.
MagicCall
Voice product · 2017
Real-time voice changer for phone calls. 14 million+ downloads on Google Play. Shipped under my CTO leadership at blackNgreen.
ThinkerWave
Research project · 2026
Independent AI research on self-evolving agents whose identity and evaluation criteria mutate generationally. Patent pending.
Areas of expertise
25 years of building systems that scale
- · Self-evolving AI agent architectures
- · Voice AI & conversational systems
- · Large language model engineering
- · Enterprise automation at scale
- · Telecom-grade reliability & throughput
- · Distributed software architecture
- · Engineering organisation & leadership
- · Multi-region SaaS deployment
Latest writing
From the blog
6 min read
How AI Agents Will Reshape Businesses (And What Most People Get Wrong)
AI agents are not a faster chatbot. They are autonomous systems that can hold a goal across hundreds of steps, recover from their own mistakes, and act in the world. The implications for business are bigger than most leaders realise — and the failure modes are different than the ones they're preparing for.
- AI
- agents
- automation
- enterprise
6 min read
Building Voice AI Systems That Don't Embarrass You in Production
What I've learned from putting AI voice agents on real customer calls across India, the Middle East, and Latin America. Latency budgets, language switching, and why a single hallucination is a customer-impact event, not a chat-window inconvenience.
- Voice AI
- AI agents
- engineering
- Nexiva
6 min read
The Future of Human–AI Collaboration in Customer Service
Pure-AI customer service is a sales pitch. Pure-human customer service is increasingly unviable at scale. The interesting question is what the right blend looks like — and which decisions about that blend are made by the architecture vs. left for runtime.
- AI
- customer service
- automation
- Voice AI
Working on something at the AI frontier?
I'm always open to conversations about Voice AI, agent architectures, and enterprise AI deployment. Reach out on LinkedIn or via email.