Refining operations at OYO through design
Good design is good business — Thomas J. Watson
Decreased 1&2 star feedback by 9%
Filter out on an average 8500 rooms from the system per month which can potentially lead tobad customer experience.
1. Prioritisation of work and efficiency
Aggregate time spent in performing the tasks was very less as compared to total travel time.
PART 2 - Data collection for Agents
1. Agent Details
2. Services provided by agents
3. Firm Details
PART 3 - Account of Saved Properties
1. To create a duplicate of a collected properties if user wants to collect a similar property again
2. Clear the memory of the phone
3. Upload high quality photographs
4. Delete self created incomplete listings